NFCC's Application Portal
Role details
Job ID :
PSS/DDT/042026
Job Title :
Product Support Specialist
Job Type :
Permanent
Role Overview :
The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way. The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs. For full details, please refer back to the full job description on our website. If you experience any difficulty completing our application form, or have any queries regarding the role, please contact recruitment@nfcc.org.uk.
Salary :
Circa £36,300 per annum
Closing Date :
30/04/2026
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